Tim Kirkland

Tim Kirkland is an author, speaker and consultant focusing on sales-building, service-energizing and team-building in the foodservice industry. His best-selling book, The Renegade Server is used in over 20,000 restaurants, hotels, retail locations and universities worldwide.  He specializes in innovative ways to recruit, engage and retain today’s emerging, “Generation i” workforce.  Leading brands that use Tim’s training materials and programs include Applebee’s, Burger King, Buffalo Wild Wings, Marriott, Kimpton, US Foods, MillerCoors, Beam Global and Sodexo.

Tim is an editorial contributor to Cheers Magazine, Nightclub & Bar Magazine and CokeSolutions.com.  Many industry organizations utilize Tim’s consulting and expertise including The National Restaurant Association, the Council of Hotel and Restaurant Trainers, and the Society for Foodservice Management.

During his 25+ years in the hospitality industry, Tim has led beverage and training departments for numerous respected restaurant brands, been an award-winning operator and a successful restaurateur. His books and seminars focus on specific, actionable tactics that increase sales and intensify guest loyalty by aligning the interests of the company, the crew, and the customer.  He delivers highly customized presentations on customer service, salesmanship, leadership and team engagement.  Over 25,000 people attend his live seminars and workshops every year.

Tim is also a certified trainer and presenter for Sullivision.com, a company whose clients include McDonald’s, Coca-Cola, Starbucks, American Express, Outback Steakhouse, and Panera Bread, and hundreds of other industry leaders.

Tim is an alumnus of the Harvard Kennedy School and is CEO of Renegade Hospitality Group, which serves as a professional advisory resource to the restaurant, hotel, retail and customer service industries.